Tuesday, November 11, 2008

Sold

(a quarterly Ebay rant)

Every once in awhile, you run into an individual who really takes the cake. The world of Ebay is a world of dark, deep, mysteries..and sooner or later you'll step into a hole and get sucked up to your eyeballs before you realize what's happening. Lawsuits, all the rest,it's not pretty out there. I've been pretty fortunate but I've stepped in those holes too. Account hacked,disagreements.. it's somewhat amazing to me after all these years that I'm still on there. My latest joyride involves a buyer, who, after receiving his item, decided it wasn't as advertised and demanded a refund. Since he'd already used up the item,(gift certificate) I gave him a partial refund, based on what he thought the item was worth. End of story, right? Nope, after one month he files a chargeback through his cc company and Paypal goes and sucks the money from my account for the total cost of the item. Investigation commences, I provide proof of PP refund. Several weeks later, PP concludes I should get about 1/3 of the chargeback back. (only because of the partial refund) I call Paypal(aka India) and eventually get to talk to someone in the US because the problem is pretty complex. They say its up to the cc company, and that can take up to 90 days by law. What peeves me is this guy did not have an "unauthorized" use of his cc, like he claimed to the cc company, you can see his trail of wild, happy spending(history), he's just unhappy and out for blood. So: A. I essentially give him the item, free B. I'm out of 1.5x the value of the item. The only thing I can do is wait for the decision of the cc company, block the bidder, and leave him positive feedback.(because Ebay now has this wonderful feature that you can only leave a buyer pos. feedback) Lesson learned: get delivery confirmation on everything, even if the item is dirt cheap because when it comes to dealing with cc companies they will always trust their customer's "Unauthorized Charge" lines and the DC is a gold-stamped alibi. I am such a dummy when it comes to dealing with things like this, if the cc company decides in his favor I'll just let it go because it's not like I have a leg to stand on. Screwed is screwed.

Slit Sagittal Suture, insert new brain...

4 comments:

Cara said...

That sucks. I'm sorry you had to deal with that. My step-dad sells stuff on ebay, but he's only been at it for a few months and so far, there's only been one time that someone sent back an item. And still things went pretty smooth.

Donna said...

I'm sorry to hear you had so much trouble with this guy. I've got some stuff I've been thinking about selling on ebay. But I think I may need to re-evaluate the risk, huh? Thanks for the heads-up.

Anonymous said...

try craigslist .. .

Anonymous said...

^^ nice blog!! ^@^

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